Each mat is custom made to order. Due to this nature, refunds and exchanges are not permitted.
We will happily address any quality issues that arise. If you have any questions or concerns with our mats, please email us at firstname.lastname@example.org. We will do our best to resolve any issues. We at Bee and Her Dog takes great pride in our mats as they are made with a lot of care and want each of our customers to be happy with their purchase.
Thank you for your business.